Managed WordPress Hosting

Locations & Regions

We currently offer hosting in the following locations:

• Germany (Frankfurt)
• Netherlands (Amsterdam)
• France (Paris)
• United Kingdom (London)
• Romania (Brașov)
• Canada (Toronto)
• USA East (New York City)
• USA West (San Francisco)
• India (Bangalore)
• Singapore
• Japan (Tokyo)

All customer data, backups, storage, and files are contained fully in these regions.

WordPress Multisite?

Unfortunately, we don't support the use of WordPress Multisite on our hosting plans.

Plans & Usage Limits

Each site that we host gets its own container, with its own dedicated memory, CPUs, storage, and usage limits.

• Basic - 2 GB RAM, 1 CPU
• Plus - 4 GB RAM, 2 CPU
• Publisher - 6 GB RAM, 3 CPU
• E-commerce - 8 GB RAM, 4 CPU

We do not set hard limits on visits, bandwidth, or traffic, but we do provide recommended visit levels for each plan to help you determine which plan will be right for you. Your site will have lower performance, including brief outages, when your memory and CPU resources are maxed out.

Factors that might use more resources and thus require you to upgrade include:

• Membership Sites – Membership sites receive a higher percentage of traffic where users are logged in, which means that caching systems in place are not as helpful in managing their load.
• e-Commerce Sites – Similar to Membership sites, increase logged in activity for checkout can cause higher server load.
• Poorly coded themes or plugins, or those that require significant interaction with the database. Some themes and plugins just aren’t as efficient for performance as others. They may also add features that require higher processing loads.

Backups

We backup all sites every night automatically. We keep all backups for 30 days.

Hosting backups use the latest in advanced server-based technology to be fast (nearly instant), cause almost no server load, and are extremely space efficient.

All backups are stored encrypted in a remote datacenter in the same general region as your site (USA, EU, Canada, etc) and are redundantly stored on multiple devices across multiple facilities.

We do not charge any additional fees for hosting backups or their storage, they are included with the site plan.

Free Let’s Encrypt Certificates

When a new domain is added, we automatically provision and install a free SSL certificate from Let’s Encrypt.

Please be patient, as this process can take several hours (and even up to a day) in rare cases, depending on how fast your DNS settings fully propagates globally around the world. For most, the SSL certs will be applied in a matter of minutes.

These certificates are then automatically renewed every three months.

As soon as the certificate is added, we force all traffic over ‘https’ as well.

Adding Custom SSL Certificates

At this time, we do not have the option to upload custom certificates on your own. This is on our planned roadmap for a future release.

However, our support team can help take care of this for you.

First, you will need to generate CSR to obtain the certificate from a Certificate Authority.

Your certificate provider will most likely have a tool or information on how to generate the CSR. You can also use a free service like csrgenerator.com. Be sure to save a copy of the Private Key.

Then, use the CSR to purchase the SSL cert and be prepared to provide us with:

1. Private Key (created during CSR process)
2. Certificate
3. Certificate chain

Your SSL provider should be able to provide you with those if they create a CSR using their interface.

You can create a support ticket to provide us with the information.

Email Hosting

As a managed WordPress hosting provider, we focus on what we do best, hosting your websites and making them secure and blazing-fast. Email hosting is a whole other product and can be quite tricky to get right with all the spam, bots, filters, blacklists, IP reputation management, etc so we leave that to the pros.

If you just need to be able to receive emails for your custom domains, Email Forwarding might be the most cost effective method.

If you need traditional email hosting for your custom domains there are many providers out there, such as Hover, GSuite, Rackspace, Zoho, etc.

DNS Hosting

We recommend Cloudflare for all sites that we are hosting (and those that we don’t).

Cloudflare offers free DNS hosting and it is one the fastest according to dnsperf.com.

It is important to note, before fully activating Cloudflare on our hosting, you must first set SSL settings to ‘Full Strict’ under the Crypto menu item.

Technical Support

Getting support is really simple, just email us at help@simplenet.io.

Our support team is thrilled to help you untangle common WordPress issues, help you get our products working for you, but we do not offer design or development services.